14-Day Return Right
Under EU consumer law (Directive 2011/83/EU), you have the right to return any product within 14 calendar days of receipt without giving any reason.
Return conditions
- Product must be in its original condition: unused, uninstalled and unmodified.
- Original packaging must be intact.
- Must be accompanied by invoice or receipt.
How to start a return
- Send an email to contact@motocarene.ro with subject RETURN and your order number.
- Wait for confirmation and our return address from our team.
- Ship the product properly packaged (return shipping costs are borne by the customer).
- After receiving and inspecting the product, we refund within 14 days.
Non-returnable items
- Painted or custom-made products ordered at the customer's request.
- Products showing signs of use, scratches or damage caused by the customer.
